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CUSTOMER MANAGEMENT

SAP-CONSULTING > SALES AND CRM > CUSTOMER MANAGEMENT

SUCCESSFUL CUSTOMER MANAGEMENT: SAP CONSULTING FOR SALES AND CRM

Today the activities in the sales and customer relationship management areas are extensive and complex. They are not manageable without support by efficient and powerful software. Whether data management, communication with the sales force, complaints management, call-centre integration, link to accounting or development and evaluation of sales activities – clavis assists you to analyze, and to structure your sales and CRM processes and to map them into your IT environment by use of appropriate software components.

Compact and Useful Functions for Systematic and Effective Sales Activities

With its CRM system SAP provides an application that is used by numerous companies to manage their sales and customer loyalty measures successfully. By a so-called middleware the system is closely linked to SAP: customer master, materials master and all relevant sales documents are synchronised permanently between both systems. Especially in the pre-sales are a the CRM system has been substantially improved compared to the predecessor module SD. So e.g. telephone and customer appointments can be planned and results can be recorded as opportunities or leads. Furthermore the system provides the following attractive functionalities :
 

  • Workflow Automation : Message control by the Post Processing Framework (PPF). With help of so-called BADIs activities can generate follow-up activities– one-time or periodically. Depending on the sales office and the customer group the settings are made individually.
  • Installations : To always know, which customer has used one of your products when. Especially with service contracts or complaints this function is of interest. Furthermore it provides you with an optimum database for the distribution of spare parts, accessories, or the latest product versions.
  • Web-Shop Link : Interface between SAP CRM and ISA Web-Shop or other java-based web-shop applications . By a seamless integration of the CRM system planned marketing campaigns have an immediate impact on the web-shop. Thus, cross-selling or bundling offers can be placed without major costs and efforts.

Consulting Expertise with Synergy Effects

clavis guides you all the way to a successful customer management – from the analysis of your business processes and the creation of an implementation concept, to implementation, production rollout and training. Our consulting expertise is not solely based on comprehensive SAP and CRM knowledge, but also on process know-how in the sales area as well as on long-term experience in Java development. That way we are able to provide complete solutions for sales and CRM cost-effective from one source. To get an idea of our activities concerning the implementation of SAP CRM, read the reference example Ideal Standard Europa.

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